New HOTREC TCI Research study: mapping hotel and restaurant future experience!

Jun 21, 2017

Embracing a new consumer service model: an asset to play for European hospitality!

Facing a rapidly changing global competitive landscape, the European hospitality sector constantly reinvents itself to adapt to customers’ expectations and desires. HOTREC commissioned TCI Research to conduct a large-scale survey that maps the services and products travelers will expect from hotels and restaurants in the future. The report reveals clear trends and opportunities that hospitality decision makers can use to optimize customer attraction and retention.  


Peer-to-peer Platform Markets

Jun 15, 2017

The European Commission (DG Justice and Consumers) has published a study on five peer-to-peer platform markets, identifying the main issues for peer consumers and providers from the consumer perspective. While the study showed that most active users are satisfied with their experience, over half of consumers (55%) had at least one problem with peer platforms over the past year, mostly related to the poor quality of goods or services, or to the goods and services not being as described. Almost half of these consumers then said they did not take any action.

The National Tourist Authority of Portugal - Accessible Tourism Destination Management Handbook.

May 29, 2017

The publication, produced by a team of ENAT experts, is designed to support the work of the Portuguese regional tourist boards and destination managers as they implement new measures to make Portugal's tourism offer more accessible and inclusive, both for domestic and international visitors.  


Benchmarking Methodology for the Development of Sustainable Cruise Tourism in South-East Asia

May 22, 2017

This second publication aims to support data-driven collaboration by encouraging information exchanges related to sustainable cruise tourism in South-East Asia. The report presents a methodology for policymakers and stakeholders to evaluate the impacts of cruise tourism at the destination level. With this methodology, destinations can benchmark their progress compared to that of their neighbours and, ultimately, enhance their regional collaboration.

Mid-Term Review on the implementation of the Digital Single Market Strategy - A Connected Digital Single Market for All

May 15, 2017

The EU published last week a communication on the Mid-Term Review on the implementation of the Digital Single Market Strategy - A Connected Digital Single Market for All. Please find in attachment the report, that also showcases digital transformations in the tourism sector such as on-line platforms,...

New Skift Research Report: 2017 Outlook On Hotel Direct Booking

May 12, 2017

This report analyzes the state of hotel distribution with a focus on direct booking. Rather than taking the view that it’s a booking war, we believe the landscape is far more nuanced where hotels need to take a holistic approach with their distribution channels. Readers will gain insight from our interviews with over 20 executives across the hotel and online travel ecosystem along with the results from our survey of 370 hotels around the world, which was powered by Skift and Trivago.