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Publication

Exploratory Study of consumer issues in peer-to-peer platform markets

Jul 28, 2017

 

The European Commission (DG Justice and Consumers) has published a study on five peer-to-peer platform markets, identifying the main issues for peer consumers and providers from the consumer perspective.

NECSTouR has been actively involved in the drafting of that report. It is indeed among the stakeholders who contributed with views and opinions during the study process.

 

Press release: Europe Plans Matchmaking to Promote Itself to China and the USA

Jul 26, 2017

 

A joint media release from ETOA, ETC and ECIAA has been published, presenting their programme of educational conferences and matchmaking events to promote Europe as a tourist destination to some of the world’s most important outbound travel markets.

The programme, named Partnerships in European Tourism, will see a series of eight conferences and business-to-business matchmaking events, taking place within the EU and in the target markets of China and the USA.

Read the press release

ETC Bulletin. News from the European Travel Commission

Jul 18, 2017

 

ETC has published a new edition of its “ETC Bulletin. News from the European Travel Commission”.

Click here to download your copy and find out more about ETC's current activities and its member organisations.

The highlights of this edition:

  • Peter De Wilde re-elected as ETC President

  • Europe gears up to capitalise on prowess of China as a source market

  • Sustainable Tourism in Europe - Status Quo and Common Challenges

New HOTREC TCI Research study: mapping hotel and restaurant future experience!

Jun 21, 2017

Embracing a new consumer service model: an asset to play for European hospitality!

Facing a rapidly changing global competitive landscape, the European hospitality sector constantly reinvents itself to adapt to customers’ expectations and desires. HOTREC commissioned TCI Research to conduct a large-scale survey that maps the services and products travelers will expect from hotels and restaurants in the future. The report reveals clear trends and opportunities that hospitality decision makers can use to optimize customer attraction and retention.  

 

Peer-to-peer Platform Markets

Jun 15, 2017

The European Commission (DG Justice and Consumers) has published a study on five peer-to-peer platform markets, identifying the main issues for peer consumers and providers from the consumer perspective. While the study showed that most active users are satisfied with their experience, over half of consumers (55%) had at least one problem with peer platforms over the past year, mostly related to the poor quality of goods or services, or to the goods and services not being as described. Almost half of these consumers then said they did not take any action.

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